At Remittance360 Ltd, we strive to provide exceptional service to our customers. However, we acknowledge that there might be times when our service doesn’t meet your expectations. If you have concerns or are dissatisfied with our money remittance platform, please reach out. We’re committed to addressing and resolving issues promptly and fairly.

If you have concerns or are dissatisfied with our money remittance platform, please submit your complaint here. We take every complaint seriously and are committed to resolving issues promptly and fairly.

Upon receiving your complaint, we aim to address it as swiftly as possible. For payments-related complaints, we will respond within 15 business days. If the nature of the complaint is more complex, it might take up to 35 business days. Should there be any delay in our final response, we will keep you updated on our progress.

If you’re not satisfied with our resolution, and you qualify as an eligible complainant under the Payment Services Regulations 2017 (PSRs 2017), you can refer your complaint to the UK Financial Ombudsman Service (FOS). The FOS offers a free, independent service that might help resolve disputes between us. More information about the FOS and their contact details can be found at FOS Website. Please note that the FOS mainly handles disputes for consumers and smaller SMEs.
Additional Support

• Technical Assistance: Get guidance on our platform’s functionalities and features.
• Contact: Reach out to our Customer Service team.
• Message Centre: Exchange messages with our support team.

If you believe there’s been a breach of the PSRs 2017 or the Electronic Money Regulations 2011 (EMRs), you can submit a complaint directly to the Financial Conduct Authority (FCA). While the FCA doesn’t operate a redress mechanism for individual complaints, they use the feedback to inform their regulatory activities. More details on how to complain can be found on the FCA website.